Privacy Policy

At Property House, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We collect information that you provide directly to us when using our services:

• Personal Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and account preferences
• Payment Information: Payment method details (processed securely through our payment partners)
• Property Preferences: Search history, saved properties, and booking preferences
• Communication: Messages, reviews, and feedback you provide

2. How We Use Your Information

We use the information we collect for various purposes:

• Provide, maintain, and improve our services
• Process your bookings and transactions
• Send you technical notices and support messages
• Respond to your comments, questions, and requests
• Send you promotional communications (with your consent)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions

3. Sharing Your Information

We may share your information in the following circumstances:

• Property Providers: With property owners/managers to fulfill your bookings
• Service Providers: With third parties who perform services on our behalf
• Legal Requirements: If required by law or to protect rights and safety
• Business Transfers: In connection with a merger, sale, or acquisition

We do not sell your personal information to third parties.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly
• Preference Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our site

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmission
• Secure servers with firewalls
• Regular security assessments and updates
• Access controls and authentication measures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Account information is retained while your account is active. If you close your account, we will delete your personal information within 30 days, except where retention is required for legal purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Objection: Object to processing of your information

To exercise these rights, please contact us using the information in the "Contact Us" section below.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

For data privacy requests, please include your name, email address, and a description of your request.